Bankly

Company Overview & Team Culture

Bankly is a fast-growing Nigerian fintech focused on building financial infrastructure for underserved and unbanked communities. At the time I joined, the company had just raised a $2 million seed round and was rapidly expanding its network of agents nationwide. The team was small, and collaborative with a shared sense of urgency to ship impactful tools that could scale. We worked with speed, intention, and empathy using Figma for design collaboration, Slack for communication, and daily sprint reviews to track progress across the org.

My Role

I was responsible for designing key user-facing products and internal tools, collaborating cross-functionally with product managers, engineers, compliance teams, and external partners. My contributions included user research, UX architecture, interaction design, high-fidelity UI design, prototyping, dev handoff, and production QA. I also led usability testing efforts and helped shape new product direction through feedback loops from agents and end users.

Projects I Worked On

Bloomm App (later relaunched as Bankly MFB)
Bloomm Assistant
Bankly Agent Redesign
POS App Redesign
Bankly Website & Redesign

Bloomm App (now Bankly MFB)

Overview

Bloomm was a mobile banking application targeted at individual users and agents offering digital savings, transfers, balance tracking, onboarding, and support services for those typically excluded from traditional banking.

My Role

I led the entire design process, from ideation to handoff and production. I defined flows, created the design system, handled prototypes, supported developer QA, and worked closely with compliance to ensure every screen met regulatory expectations.

Scope & Outcome

This product laid the groundwork for Bankly's microfinance bank (MFB) offering. The redesigned app shipped successfully and was rebranded as Bankly MFB in 2023. It served both agents and direct users, empowering them with mobile-first banking access.

Dashboard/Home for new and returning users

Add money (USSD + Card)

Send money to other banks

Data Recharge

Save2win

Bloomm Assistant

Overview

Bloomm Assistant was a standalone customer management and virtual support platform designed to serve the app's 200,000 beta users who required help with signups, errors, and product education.

My Role

I led all UX and UI efforts for this platform focusing on designing clear user segmentation, quick ticket management, live support chat, and escalation flows. This tool helped improve support team response times and enhance user confidence.

Chat interface

Call interface

Bankly Agent Redesign

Overview

The Agent App was the central operating tool for Bankly’s field agents used for customer onboarding, balance checks, savings deposits, withdrawals, and transaction logging at the last mile of the economy.

My Role

I led UX research, redesign, and testing. I conducted user interviews with existing agents to understand usability challenges and pain points. Then, I designed the entire app from scratch focusing on accessibility, offline usability, and visual clarity for agents in low-connectivity zones.

Outcome

The product launched successfully and was adopted widely across the agent network. It supported Bankly's scale from 15,000 to over 50,000 agents across Nigeria.

Dashboard Redesign

New saver resgistration

My savers

POS App Redesign

Overview

The POS App is a core tool used on Bankly POS terminals for transactions. While it was functional, the design was outdated and lacked consistency across devices.

My Role

I redesigned the POS terminal UI to improve readability, introduce clearer navigation, and provide better transactional feedback to users. This involved redesigning input forms, receipts, loading states, and key interaction flows — optimized for speed and small screen visibility.

Dashboard menu

Dashboard menu expanded

Bankly Website & Dashboard Redesign

Overview

The previous Bankly website lacked clarity, brand cohesion, and information hierarchy. Additionally, parts of the internal dashboard needed UX refinements to streamline workflows.

My Role

I led the complete redesign of the marketing website and made key UX recommendations on internal tools. The process spanned 5 months from discovery and wireframing to responsive UI design and front-end developer collaboration.

Outcome

The redesign improved public brand perception and supported product-level trust. It also laid a scalable design foundation for future Bankly campaigns.

Bankly website v2.0 redesign